Cookie

SECTION 1 – HOW WE USE YOUR INFORMATION
At Proman, we value your trust and use cookies to enhance your experience on our website, ensuring seamless navigation for exploring prostate wellness solutions. When you place an order, we collect essential details like your name, address, phone number, and email to process transactions efficiently, whether you’re in bustling Mumbai or serene Jaipur. This information helps us deliver your Proman supplement discreetly across India, supporting your health journey with care.

SECTION 2 – YOUR CONSENT
How do we obtain your consent?
When you share personal details to order Proman, verify payments, arrange delivery, or initiate returns, we understand this as your consent to use the information solely for those purposes. For additional uses, such as sharing wellness tips inspired by Ayurveda or exclusive offers for Indian customers, we’ll seek your explicit permission or provide an easy opt-out option, respecting your preferences.
How can you withdraw consent?
If you change your mind after opting in, you can withdraw consent at any time by contacting us at [email protected] or mailing us at:
Proman
502 Wellness Hub, Bandra Kurla Complex, Mumbai, Maharashtra 400051, India

SECTION 3 – DISCLOSURE
We safeguard your information and only disclose it if required by Indian law or if you breach our Terms of Service, ensuring your privacy remains our priority as you explore Proman’s natural prostate support.

SECTION 4 – PAYMENT SECURITY
Our website, hosted on WooCommerce/WordPress, partners with Razorpay, India’s trusted payment gateway, to securely process payments. Razorpay adheres to PCI DSS Level 1 standards, with regular audits and a dedicated security team to protect your data, giving you peace of mind whether you’re ordering from Delhi or Kochi.

Payment Process:
When you select a payment gateway for your Proman purchase, your credit card details are securely processed. Transaction data is retained only until your order is complete, then deleted to ensure your financial privacy.

SECTION 5 – THIRD-PARTY PARTNERS
Our third-party partners, such as delivery services and payment processors, collect only the information needed to fulfill your order, like delivering Proman to your doorstep in Bengaluru or Hyderabad. These partners, including trusted Indian services, follow their own privacy policies, which we recommend reviewing to understand how your data is handled.
Note that some partners may operate outside India, subjecting your information to their jurisdictional laws. Once you navigate away from our site or are redirected to a third-party platform, this Cookies Policy no longer applies.

Links to Partners:
Clicking links on our site may take you to partner websites, such as those offering wellness tips or order tracking. We encourage reading their privacy policies, as Proman is not responsible for their practices.

SECTION 6 – DATA SECURITY
We implement robust security measures aligned with Indian digital standards to protect your personal information from unauthorized access, misuse, or loss, ensuring your trust as you explore Proman’s benefits for prostate health.

SECTION 7 – AGE OF CONSENT
By using our site, you confirm you are at least 18 years old, the age of majority in India, ensuring compliance with local regulations.

SECTION 8 – POLICY UPDATES
Proman may update this Cookies Policy to reflect evolving digital practices in India. Changes take effect immediately upon posting. For significant updates, we’ll notify you via email or our website, keeping you informed about how we collect and use your data to support your wellness journey.

SECTION 9 – SHIPPING & DELIVERY
We deliver Proman across India within 3-7 business days from order placement, ensuring timely access whether you’re in urban Pune or rural Gujarat. Your order details page will display estimated delivery timelines. Note that unforeseen delays, such as during festivals like Diwali, may occur due to high demand or logistics, which are beyond our control. For orders with multiple items, deliveries may arrive in separate shipments for efficiency.

Proman is not liable for losses or damages due to delivery delays or cancellations caused by third-party logistics partners, such as trusted Indian services like Blue Dart or Delhivery, ensuring transparency in our process.

How does the delivery process work?

After your Proman order is processed, each capsule undergoes strict quality checks to ensure purity, reflecting our commitment to India’s high standards. Once approved, your order is packed and handed to reliable partners like Blue Dart or Delhivery. They deliver to your doorstep at the earliest, contacting you if they face issues reaching your address in cities like Kolkata or rural Rajasthan.

Delivery charges and locations?

We offer free delivery across India, from bustling metros to remote villages, ensuring every Indian man can access Proman’s prostate support.

What are the estimated delivery times?

Orders reach metro cities (Delhi, Mumbai, Bengaluru, Chennai, Pune, Ahmedabad, Hyderabad, Kolkata) within 1-3 business days, excluding Sundays and Indian public holidays like Republic Day. Other cities receive deliveries in 3-7 business days, ensuring accessibility nationwide.

Can I change the delivery address after placing an order?

Yes, within 24 hours of order placement. If your order hasn’t been dispatched, contact our team at [email protected]. For security, we’ll ask a few verification questions to ensure your order’s safety, protecting your trust as an Indian customer.

How to track your order?

Once dispatched, you’ll receive an email with your tracking number and courier details (e.g., Blue Dart or Delhivery). Track your order via the provided link within 24 hours of dispatch, keeping you informed whether you’re in Lucknow or Chennai.

Multiple shipments for one order?

Your order may arrive in multiple shipments if sourced from different warehouses across India, ensuring faster delivery. You’ll only pay shipping or COD charges (if applicable) on the first package, keeping costs transparent.

Can you hold delivery due to unexpected circumstances?

If your order hasn’t been dispatched, contact [email protected] immediately. We’ll verify your request with security questions. Once dispatched, we cannot hold delivery, but our partners will coordinate with you for a convenient time.

Are there hidden charges like Octroi or GST?

No hidden charges. Prices at checkout are final, inclusive of GST and all taxes, ensuring transparency for Indian customers, whether ordering from Hyderabad or a village in Uttar Pradesh.

SECTION 10 – CANCELLATIONS, REFUNDS, AND RETURNS

Payment Options

Pay conveniently via prepaid modes (credit/debit cards, net banking, UPI, Amazon Pay, Paytm) or opt for Cash on Delivery, tailored for Indian customers seeking flexibility.

Cancellation Policy

Cancel your order easily from the ‘Cancel’ button in the My Account section on our website, providing a reason for cancellation. Alternatively, email [email protected] or call +91-28 47841557 (Monday–Friday, 10 AM–6 PM IST) for assistance, ensuring a hassle-free process.

Proman reserves the right to verify or cancel orders for security reasons, ensuring your trust and safety without prior confirmation.

Refund and Returns Policy

How do I receive a refund for a canceled order?
Refund or return requests must be made within 3 business days of delivery. For prepaid orders, refunds are processed to your original payment method within 3 business days. For COD orders, provide your bank details for a swift refund. Delivery charges are non-refunded, ensuring clarity for customers across India.

How long does a refund take for returns?
Cancellations are refunded within 3 business days. For returns, refunds are processed within 2 weeks after the product reaches our Mumbai warehouse and passes quality checks, ensuring fairness and transparency.

Can I return part of my order?
Yes, eligible products can be returned within 3 days of delivery if unused, offering flexibility for Indian customers managing their Proman orders.

Replacement for Damaged Products
Report damaged products within 48 hours of delivery by emailing [email protected] with images. Replacements are dispatched after the damaged item is returned to our Mumbai warehouse, ensuring quality for customers nationwide.

Proman may update these policies without notice, keeping you informed via our website.

SECTION 11 – LOYALTY PROGRAMS

Program Structure: Proman’s loyalty programs, offering discounts or wellness tips, are designed to reward our Indian customers, with benefits and eligibility set at our discretion.

Modification Rights: We may modify or discontinue loyalty programs without prior notice, ensuring flexibility to serve you better.

Non-Transferable Benefits: Rewards are exclusive to you and non-transferable, respecting Indian consumer preferences for personalized benefits.

Compliance: Participation adheres to Indian laws and our terms, ensuring a fair experience.

Final Authority: Proman’s decisions on loyalty programs are final, maintaining trust and clarity.

Law and Jurisdiction
This Cookies Policy is governed by Indian laws, ensuring compliance with local regulations for customers from Ahmedabad to Thiruvananthapuram.

QUESTIONS AND CONTACT INFORMATION
To access, correct, amend, or delete your personal information, lodge a complaint, or seek further details, contact our Privacy Compliance Officer at [email protected] or by mail at:
Proman
Re: Privacy Compliance Officer
502 Wellness Hub, Bandra Kurla Complex, Mumbai, Maharashtra 400051, India